Fulltime English customer service representative with Technical Affinity in Amsterdam
Would you like to be a part of a dynamic and international corporation? Do you like to help other people and are you not afraid of slightly technical questions? And is English your mother tongue? Then read on!
Wat ga je doen?
Our client is a leader in telecom, electronic entertainment and IT. They offer flexible and professional solutions for their customers in all customer service areas. You will be a part of a worldwide talented team of 130.000 customer service employees who represent some of world’s largest corporations. Teamwork and employee development is one of their priorities. Some of the clients they work with are Nike, Dell and various fashion brands.
One of their other clients is World's largest and most open Electric Vehicle charging Network, which is in search of outgoing English speaking customer service employees with Technical affinity.
As inbound customer support representative, you will be the first one who customers talk to when they're having questions or complaints about the Electric Vehicle charging Network. You are expected to be service oriented, friendly and able to find timely and accurate solutions. When customers are having problems at an electric charge point in the city, they call you. Simple hardware or software issues are no problem at all for you! Because of your basic technical knowledge, and because you're able to collect the right information during a phone conversation, you will help them solve their problems in no time!
We are in search of employees who are available from the middle of January for 40 hours a week. You will start with a 2.5 week training to learn everything about the company and procedures. After that you will be working various 8 hour shifts. As the customers can reach the customer service 24/7, we are looking for candidates that have a flexible availibity and would not only like to work in the morning or afternoon, but also during evenings or in the night!
Wat wij bieden
- Fulltime job from the middle of January;
- Development training;
- Comfortable working conditions;
- Full travel costs compensation (>10km);
- Retirement plan.
Wat wij vragen:
- Intermediate vocational education (MBO);
- You have previous experience with client contact;
- You are interested in Technics;
- You are passionate to find right solutions for questions and complaints;
- You speak English on a native level;
- You are very comfortable with communicating by phone and email.
Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
- MBO, HBO
- Werkuren per week
- 1 - 32
- Fulltime (startersfunctie), Avondwerk
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