Would you like to work for a company where no two days are the same?
For our client in Hilversum we are looking for a Polish speaking technical Customer Service Representative.
Are you looking for a nice job on the outskirts of Amsterdam? Are you a native Polish speaker? Do you like Customer Support, helping customers via telephone and e-mail and do you have technical knowledge? Than this is the perfect job for you!
Who are we?
Xtrasource Europe B.V. is a young, open and innovative organization. The contact center provides high-quality service to European customers (consumers) of leading electronics producers. For instance, we provide technical support for tablets, smartphones, monitors, televisions, routers, etc. Xtrasource believes that quality and durability go hand in hand. That is why we are growing steadily.
About the position
A Customer Service Representative (CSR) at Xtrasource is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The CSR also answers questions concerning specific procedures and services.
What we offer:
main tasks of a CSR are:
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- In a correct, customer friendly and efficient manner
answer and/or solve technical questions or problems posed by customers via
telephone or email
- Provide good customer service with the aid of high
quality technical knowledge and the technical knowledge gained from the
internal training and support systems
- Per customer contact gather and document all relevant
information into the system to insure a high level of service is delivered
- Keep up to date with all new developments in the
technical area, networks and consumer electronics relating to the position.
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
- Education Level
- MBO, HBO, Universiteit
- Type of Contract
- Fulltime (startersfunctie), Parttime (overdag)
- Published at