Solliciteer direct!
We are looking for Polish speaking technical Customer Service Representatives in Hilversum

Hilversum | Provincie Noord-Holland | Callcenter vacatures | Klantenservice medewerker | Helpdesk medewerker | Fulltime (startersfunctie) | Parttime (overdag) | MBO | HBO | Universiteit

Would you like to work for a company where no two days are the same? For our client in Hilversum we are looking for a Polish speaking technical Customer Service Representative. Are you looking for a nice job on the outskirts of Amsterdam? Are you a native Polish speaker? Do you like Customer Support, helping customers via telephone and e-mail and do you have technical knowledge? Than this is the perfect job for you!

Job Description

Who are we?

Xtrasource Europe B.V. is a young, open and innovative organization. The contact center provides high-quality service to European customers (consumers) of leading electronics producers. For instance, we provide technical support for tablets, smartphones, monitors, televisions, routers, etc. Xtrasource believes that quality and durability go hand in hand. That is why we are growing steadily.

About the position

A Customer Service Representative (CSR) at Xtrasource is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The CSR also answers questions concerning specific procedures and services.

What we offer:

The main tasks of a CSR are:

  • Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
  • In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email
  • Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems
  • Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

We ask:

  • Basic Polish language has to be spoken
  • Experience in Business to Customer or Business to Business
  • What are our requirements?

  • Speaks and writes fluently Polish and has basic understand of English (to follow training);
  • A high Interest in Consumer Electronics, Networking architecture, Computer Hardware and/or Software (technical test is part of the selection procedure);
  • High technical knowledge of electronics.
  • Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial;
  • Minimum of vocational work and thinking level. Preferably a degree in the ICT field;
  • Communicative and service orientated. Highly accurate and analytical skills.;
  • A marketconform salary with a gross wage of € 9,21;

  • Available for the training in Enschede (the Netherlands), after that you'll work in Hilversum.


Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Further Information

Education Level
MBO, HBO, Universiteit
Type of Contract
Fulltime (startersfunctie), Parttime (overdag)
Published at
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