Fulltime customer service agent Dutch AND English (B2C) at KLM in Amsterdam

Are you searching for a fulltime job as a customer service agent and do you have affinity with aviation, tourism or KLM? Do you speak Dutch AND English fluently? Would you like to work for an international employer and assisting customers via phone and e-mail? Are you available from the 1st of February 2019? Then this is the perfect job for you!

What we offer:

  • A contract via Cygnific and a market-based salary (€1910 per month based on fulltime employment) and suitable terms of employment;
  • A good and intensive training and coaching period of 3 months. The first six weeks in class (09:00 - 17:30), the other six weeks training on the job (regular hours);
  • A fulltime job for a longer period of time;
  • An exciting job at a large, professional and international organisation;
  • Company benefits like holiday allowance, discount on health insurance, pension plan;
  • Social events, like an annual Christmas theme party, Cygnific BBQ and piggy days;
  • A characteristic office in the vibrant Sloterdijk area in Amsterdam;
  • Working in an international and fun team!

What are you going to do

You will be working as a Business to Customer customer care agent at Cygnific, the subsidiary of KLM. As customer service agent you will be the contact for customers of Air France/KLM. As a customer service agent you answer travel related questions from customers by phone and email. You suggest opportunities, answer all types of questions and help them to solve their specific problem. Rarely there will be e-mail cases as the contact with the customer will be mainly via the phone. You are the expert, this means that you have an answer to any question to solve the customer problem! You are able to exceed the customers expectations every day! Within this job you will be in contact with customers from different countries and you are the one to answer their questions.


Before you start as full-time customer service agent, you will follow an extensive training and coaching program. In no time you’ll be brought up to speed with KLM’s systems and your new responsibilities. The training will take place over a three month period, from Monday to Friday during the standard office hours. The upcoming B2C training start the 7th of December for a period of three months. 

Work hours

As full-time customer service agent, you’ll work 40 hours per week. The office is open from Monday to Sunday. Your work hours will be flexible, between 7.00 and 23.00. 

Are you interested? Write and extensive English motivation letter and we will process your application! :)

What we ask:

  • At least finished mbo level 4
  • You have excellent Dutch AND English language skills;
  • You are empathic, service minded and willing to go the extra mile to exceed the expectations of the customer;
  • Have experience or affinity with working in a call center and/or in a travel or airline related industry;
  • You are searching for a long term job;
  • You are flexible in working hours and fulltime available from Monday to Sunday;
  • You like to work with professionals in the travel industry and are able to establish and maintain relationships with them;
  • You are living a maximum of 45 minutes away from Amsterdam Sloterdijk, if you live further away we are not able to take you further within the procedure;
  • You are available from the 1st of February 2019 and you did not plan any holidays within the first 3 months!


Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Education Level
MBO, HBO, Universiteit
Working hours per week
40 - 40
Type of Contract
Fulltime (startersfunctie)
Salary indication
€1.910 per maand
Responsible for
Fulltime customer service agent Dutch AND English (B2C) at KLM
Published at

Amsterdam | Provincie Noord-Holland | Callcenter vacatures | Callcenter medewerker | Klantenservice medewerker | Fulltime (startersfunctie) | MBO | HBO | Universiteit

Emma van Leeuwen


Emma van Leeuwen, bereikbaar op tel. 020 26 18 000 of 06 121 50 646

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