Customer Service Officer in Amersfoort

Wat ga je doen?

Are you an enthusiastic Customer Service Officer in the Utrecht area who likes to roll up their sleeves and highly values customer satisfaction? Then we have the perfect challenge for you! In the international Customer Care team of FC Professional, we are looking for someone who, with a customer-oriented mindset and strong skills, can provide a flawless customer experience. As a Customer Service Officer with a focus on order management, you play a key role in ensuring customer satisfaction and the smooth coordination of our order-to-cash processes. No day is the same here, which ensures constant challenge and variety in a fast-paced, international environment.

What will you do?

Managing your own customer portfolio and the order-to-cash flow. Checking deliveries and handling returns. Answering customer questions, primarily via email. Building sustainable relationships with our customers.

At FrieslandCampina Professional, we develop and produce value-added dairy products for professional customers worldwide, such as bakeries, fast-food chains, hotels and restaurants. We work with a wide range of customers and internal colleagues, what makes every day interesting. If you love an environment that is constantly in motion and where you can develop yourself, then this is the place for you.

Who are you?

You are someone who gets energy from customer contact and solving issues. You have a positive mindset, are motivated and stand your ground! Experience with SAP is a big plus, and Salesforce is a nice to have. You are not a standard call center employee, but someone who has experience with order-to-cash customer service and managing their own customer portfolio.

Practical matters

Your work week varies between 4 and 5 days, or 4.5 days per week. You start your day between 7:30 and 9:00, where 9:00 is the latest start time. You can work from home up to 3 days a week, but it is mandatory to be at the office for at least 2 days. The duration of the assignment is currently 3 months, and there will be more clarity about extension during the process. Will you join our team as a Customer Service Officer in the Utrecht area?

Wat wij bieden

• A salary between €3,500 and €3,800.
• A varied work week of 4, 4.5, or 5 days.
• Flexible start times between 7:30 and 9:00 AM.
• The possibility to work from home up to 3 days a week.
• An NS business card for your travels.
• Opportunities for personal development and training.
• A friendly work atmosphere with driven colleagues.
• Autonomy and trust in your work.

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school, MBO

Plaats

Amersfoort

Werkuren per week

36

Dienstverbanden

Fulltime (ervaren), Tijdelijke fulltime baan

Salarisindicatie

Tussen €3.500 en €3.800 Per maand

Verantwoordelijk voor

Als Customer Service Officer ben je verantwoordelijk voor het beheren van de order-to-cash-flow en het bieden van een vlekkeloze klantervaring.

Gepubliceerd op

16-04-2026