Full-time position as a French customer service agent in Hoorn

What are you going to do:

Join one of the biggest international retail companies based in Hoorn, Netherlands, as a French-speaking customer service agent via YoungCapital. Become part of a company where international teams share a workload and worklife. You’ll be welcomed into a culture that’s dedicated to supporting your growth and success, where your development is encouraged.

As a French-speaking customer service agent, you won’t be stepping into a typical customer support role. Instead, this position focuses more on helping your colleagues internally across departments, in French speaking countries. You’ll serve as the first point of contact for your colleagues and team members across the globe, supporting them via phone, email, and chat.

But your role goes beyond just answering questions. You'll work closely with internal teams such as logistics, sales, and IT to resolve all inquiries and ensure smooth communication across the business. 

This position as a French-speaking customer service and help desk agent is ready for someone with strong communication skills and a proactive attitude who enjoys being part of a big team.

What we offer:

• A full-time help desk position in a growing international company
• Competitive salary of €14,50 – €15,50 per hour
• A home office allowance
• Hybrid work: 40% remote, 60% from the office in Zwaagdijk-Oost
• Travel allowance to support your commute
• Plenty of training, development, and career growth opportunities

Apply

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Extra information

Status

Open

Education Level

Middelbare school, MBO, HBO, Universiteit

Location

Hoorn

Working hours per week

40

Type of Contract

Fulltime (startersfunctie), Fulltime (ervaren)

Salary indication

€14,79 per uur

Responsible for

As a French customer service specialist, assist Benelux customers with inquiries via phone, email, and chat.

Published at

15-07-2025