For our client in Hoofddorp we are looking for a German speaking Customer Service Representatives.
Are you looking for a nice job on the outskirts of Amsterdam? Are you a native German speaker? Do you like Customer Support and helping customers via telephone and e-mail? This is the perfect job for you!
About the position
The Customer Service Representative interacts with contacts to retrieve and/or provide information in response to
customer enquiries about products or services. Communication with contacts takes place through a variety of
means—by telephone; by e-mail, live chat, and regular mail.
- Internal: finance, Logistics, Product team, Sales/marketing team;
- External: End consumers, third parties.
The main tasks of a CSR are:
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- In a correct, customer friendly and efficient manner answer and/or solve questions or problems posed by customers via telephone or email;
- Provide good customer service;
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
What we offer:
- You will work in a great team at an international company;
- Your job includes different tasks and you will work with nice colleagues;
- Your job will be temporarily;
- Your job will be a great experience and an addition on your resume;
- Your earnings are good with travel expense reimbursement;
- Your working hours are flexibel.
- Good communication skills written and verbal in German;
- Excellent customer handling skills;
- Good communication skills written and verbal in English;
- Good problem-solving skills;
- Good interpersonal skills;
- PC literate;
- Flexibility to take on additional responsibilities and tasks when required;
- Is able to work under pressure and meets deadlines;
- SAP knowledge would be preferred but is not mandatory.
Solliciteren: Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
- Education Level
- MBO, HBO, Universiteit
- Type of Contract
- Fulltime (startersfunctie), Fulltime (ervaren), Tijdelijke fulltime baan